Refund policy

What We Will Do Together:

• Step 1 –
  • Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong product(s).
    • Please raise a request here with order and contact details -  https://mccoyshoes.com/apps/return_prime
      
  • In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
• Step 2 – Give us 2 working days to review your return request.
• Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
• Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Damaged product delivered – Physical damage/ tampered product
• Incomplete order – Missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pickup is organised for the item. Our courier partners will come to pick up the item within 5–7 business days after your return request has been received. The item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

Please call us (Mon - Fri, 9 am to 6 pm) to cancel your order and we will help you in cancelling the order, if it meets the cancellation criteria.

Mccoy Shoes reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping. This may include having verbal or written confirmation from the customer.

Note: Orders can only be cancelled until the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the original payment method (bank account, credit/debit card, or gift card) within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes approximately 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.